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Can't find the answer you're looking for? Reach out to us: or use Live chat to chat with our friendly team. 

  • What happens if there's a public holiday on my scheduled garbage day?
    Don't worry! Our team keeps track of the ever-changing garbage collection schedules, so you won't need to inform us of the changes. We'll ensure that your bins are taken out and returned on the correct day.
  • How do you know which bins to roll out?
    We use your Postal Code combined with your municipality's pick up schedule to determine which bins need to be rolled out for that day. Another problem that we take off your hands!
  • Is my information safe and secure?
    Our site uses HTTPS, TLS 1.2+ and automatic SSL, while data at rest uses AES-256—the strongest encryption standard commercially available. We are also compliant with the highest Payment Card Industry Data Standards, supported by anti-fraud protection, to safeguard payment info and protect transactions.
  • Is there a free trial available?
    Yes, you can try us free for 30 days on any of our plans! No credit card required for signup.
  • What safety practices do you implement to conduct a safe roll-out and back?
    We have various policies in place to ensure our customer's satisfaction: - Our BinMates go through a full background check. - They are only allowed to access your property for the specific purpose of waste roll-outs. No other area of your property will be accessed. - They will wear a high-visibility vest and, in some cases, carry a torch to ensure proper identification and visibility. - They are provided adequate training to ensure they are following best practices.
  • Can I change or cancel my plan later?
    Yes, you can change or cancel your plan by logging into your account or by contacting us at
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